Privacy Policy

At Campus EAI, Inc., a Company based in Ohio, USA (“Campus EAI,” “we,” “our,” or “us”), we deeply value your trust and are committed to safeguarding the personal information you share with us. 

This Privacy Policy outlines precisely how we gather, utilize, disclose, and protect the personal information acquired through your interactions with our websites, applications, products, and services. This includes our innovative chatbot solutions, Single Sign-On (SSO) platforms, and comprehensive IT Managed Services offerings—all collectively referred to as our “Offerings.” 

By engaging with any of our Offerings or otherwise interacting with us, you acknowledge and agree to the data practices described in this policy. 

 

What This Policy Covers 

This Privacy Policy applies to: 

  • Visitors navigating our various websites. 
  • Users leveraging our proprietary software, such as our Chatbots and SSO platforms. 
  • Clients and their authorized personnel utilizing our IT Managed Services. 
  • Business contacts and prospective clients engaging with our sales, marketing, or support teams. 

Please note: This policy does not extend to any third-party websites, products, or services that may be linked from our platforms. They operate under their own privacy guidelines. 

 

Information We Collect 

We collect several categories of information, depending on how you interact with Campus EAI: 

 

Information You Provide Directly 

  • Contact & Professional Details: Your name, professional title, phone number, and email address. 
  • Account & Access Information: Login credentials and authentication identifiers, including those utilized through our SSO solutions. 
  • Communications Data: Records of your interactions with our support teams via chat, ticketing systems, or email. 
  • Feedback & Survey Responses: Any data you provide when participating in surveys or offering feedback on our Offerings. 

 

Information Collected Automatically 

  • Technical Device Information: Your IP address, unique device identifiers, operating system, browser type, and approximate geographical location. 
  • Usage & Interaction Data: Details about how you engage with our Offerings, including pages viewed, features accessed, clicks, error logs, and specific interactions with our chatbots. 
  • Cookies & Tracking Technologies: As elaborated in Section 6, we use these to enhance your experience. 

 

Information from Managed Services Clients 

  • IT System Metadata: Log data, performance metrics, and similar non-content information from your IT infrastructure. 
  • Limited Credentials: Where explicitly provided by you and strictly necessary for us to deliver support or services as per our agreement. 
  • Diagnostic & Usage Logs: Collected and processed in accordance with our specific contractual agreements with you. 

We may also responsibly gather personal information from publicly available databases, joint marketing partners, or professional networking platforms (e.g., LinkedIn, HubSpot etc.) in compliance with all applicable laws. 

 

How We Use Your Information 

Your personal information enables us to: 

  • Deliver and manage our Offerings, including providing essential technical support. 
  • Authenticate users and ensure secure access to our systems, particularly through SSO. 
  • Continuously enhance the performance, security, and user experience of our products. 
  • Communicate effectively regarding service updates, critical announcements, and promotional materials (with clear opt-out options always available). 
  • Fulfill our legal obligations, support audits, and enforce our contractual terms. 
  • Conduct targeted marketing and insightful analytics, always with your appropriate consent where legally required. 

 

Our Legal Basis for Processing (Where Applicable) 

For jurisdictions requiring a specific legal basis for data processing (e.g., the EU, UK), our activities are justified by: 

  • The necessity of performing a contract with you. 
  • Your explicit consent (when applicable and obtained). 
  • Our compliance with legal obligations. 
  • Our legitimate business interests, such as improving our Offerings, safeguarding against fraud, or enhancing security, provided these interests do not override your fundamental rights and freedoms. 

 

Sharing and Disclosure Practices 

We categorically do not sell your personal data. 

We may share information with: 

  • Trusted service providers who perform essential functions on our behalf (e.g., cloud hosting, analytics platforms, customer relationship management systems). 
  • Our affiliated companies operating under common ownership. 
  • Law enforcement or other legal authorities when legally mandated or to respond to legitimate legal requests. 
  • Potential acquiring entities in the event of a business transfer, such as a merger, acquisition, or asset sale. 

Any third party with whom we share your data is bound by contractual agreements to protect your information with appropriate safeguards. 

 

Cookies and Similar Technologies 

We deploy cookies and analogous technologies for various purposes, including to: 

  • Authenticate your identity when you log in. 
  • Remember your preferences for a personalized experience. 
  • Analyze website traffic and user behavior patterns. 
  • Boost the performance and security of our Offerings. 

You have the ability to control or disable cookies through your browser settings. However, please be aware that disabling cookies may impact the functionality of some aspects of our Offerings. 

 

Data Retention Philosophy 

We retain personal data only for as long as: 

  • It remains necessary to provide our Offerings to you. 
  • It is required to fulfill our legal or contractual obligations. 
  • You request its deletion, subject to any overriding legal requirements or contractual exceptions. 

As a general guideline, chat data, operational logs, and diagnostic information are typically retained for a period of 6–12 months, unless a different retention period has been specifically agreed upon. 

 

Our Security Commitments 

We implement robust administrative, technical, and physical safeguards designed to protect your data. These include: 

  • Encryption for data both in transit and at rest. 
  • Multi-factor authentication for critical access points. 
  • Role-based access controls to limit data access. 
  • Comprehensive audit logs and continuous monitoring. 

While we strive for maximum security, it’s important to understand that no method of transmission over the internet or electronic storage is entirely infallible. 

 

Your Rights and Choices 

Depending on your jurisdiction, you may possess certain rights concerning your personal data, including the ability to: 

  • Access the personal data we maintain about you. 
  • Request its correction or deletion. 
  • Object to processing or request data portability. 
  • Withdraw your consent where processing is based on consent. 
  • File a complaint with a relevant data protection authority. 

To exercise any of these rights, please contact us directly at info@campuseai.org Phone: 0124 – 4198131. 

 

Children’s Privacy 

Our Offerings are exclusively designed for individuals aged 16 and older. We do not knowingly collect personal data from children under the age of 16. Should we become aware that such data has been inadvertently collected, we will take immediate steps to delete it. 

 

International Data Transfers 

As a U.S.-based company, if you access our Offerings from outside the United States, you acknowledge that your data may be transferred to and processed within the United States or other countries. Please be aware that these countries may have different data protection laws than your own. 

Where legally required, we employ protective measures such as Standard Contractual Clauses (SCCs) or other recognized mechanisms to safeguard cross-border data transfers. 

 

Updates to This Privacy Policy 

We may periodically update this Privacy Policy. When we do, we will revise the “Last Updated” date at the top of this document and provide notification to users as required by applicable law. Your continued engagement with our Offerings after any updates signifies your acceptance of the revised policy. 

 

How to Reach Us 

For any questions, concerns, or requests regarding your data privacy, please contact: 

Privacy Officer Campus EAI, Inc. 1940 E 6th ST, Cleveland, Ohio – 44114 ; Email: info@campuseai.org Phone: 0124 – 4198131