Brenau University Selects CampusEAI Consortium's After Hours Helpdesk Services for Students, Faculty and Staff

Cleveland – July 25, 2012 - Brenau University, located in Gainesville, Georgia, has selected CampusEAI Consortium's After Hours Helpdesk Services to provide Brenau University's students, faculty and staff with additional assistance with all their technical support needs.

Brenau will utilize the CampusEAI Consortium's Cost Effective Helpdesk Services to provide solutions for a wide range of campus IT issues, including:

• Connecting to the network


• Wi-Fi access
• Wired internet access
• Printing


• Personal computer problems


• Windows^® OS
• Mac^® OS
• Microsoft^® Office^®
• Web browsers
• Desktop email
• Computer security/firewalls
• Virus/spyware removal


• Email


• Gmail^®
• Microsoft^® Outlook^® 2003/2007/2010


• Aptron^® Collegix^®


• Password recovery
• Accessing financial information
• Registration issues


• Blackboard^® and Instructure^® Canvas LMS support, including:


• Enrollment verification
• Posting and accessing grades
• Posting and accessing course documents
• Creating and accessing tests
• Creating and accessing course content
• Creating groups and adding users


• Microsoft^® Active Directory^®


• Password recovery
• User ID recovery
• Failed account access
• Account activation


• Support for other business critical applications, including:


• CampusWEB^®
• Accuterm^®
• MVQuery^®

The CampusEAI Consortium CampusHelp Team will supplement technical support for Brenau University during the following hours:

• Monday – Friday 5 p.m. – 8 a.m. ET
• Weekends – 24/7
• Holidays and Vacations

Students, faculty and staff at Brenau University will connect with the CampusHelp team through a variety of means, including:

• Toll Free 1-800 Phone Number
• Email
• Web forms and chat through a branded interface, including:
  • A user self-service knowledge base
  • User feedback surveys

"We are pleased to provide Brenau University with a cost-effective service for after-hours help desk support," said Anjli Jain, Executive Director of the CampusEAI Consortium. "After-hours service will provide students, faculty and staff with a place to turn to with problems when the on-campus help desk is closed."

For further information, members can contact their CampusEAI relationship manager. Non-members seeking further information can contact Ash Bard at ash_bard@campuseai.org or visit the CampusEAI website www.campuseai.org.

About Brenau University

Brenau University is a private university in Gainesville, Georgia, USA, that was founded in 1878. It offers programs through its historic Women's College, Accelerated High School Academy, and co-educational graduate and undergraduate programs. In 2011, it was ranked as the twelfth best value for colleges in the South by U.S. News.

For more information, please visit Brenau University.

About myCampus

myCampus, the most widely deployed campus portal and web content management solution in higher education, provides prospective students, students, faculty and staff, and alumni with single sign-on access to their academic and social information. For more information on myCampus, visit http://www.campuseai.org/mycampus-campus-portal

About CampusEAI Consortium

CampusEAI Consortium is a global information technology services and consulting provider focused on helping its members implement cost-effective and timely IT solutions. More than 260 members belong to the CampusEAI Consortium, including Florida State University, New Mexico State University, Louisiana State University, Brookdale Community College and University of Maine System. For more information, visit http://www.campuseai.org.